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Test Scenario For Ecommerce Website Testing Strategy and Action Plan in 2022

Manzurul Haque
Posted
April 26, 2022
Last updated
April 27, 2022
Test Scenario For Ecommerce Website
In 2022, every website owner wants to be able to test their website for usability and performance. As a result, ecommerce websites are no exception. This article outlines the test scenario & testing strategies for ecommerce website

Online commerce or ecommerce has been around before the pandemic forced society indoors, but it wasn’t the colossal industry that it is now. With the pandemic advancing the digitalization of businesses, the ecommerce industry benefited significantly.

From 2019 to 2021, ecommerce sales grew 50.5% and had a 13.2% share in the total retail sales in the US in the same year. 

Ecommerce facilitates faster purchases, an easier listing of stores and products, reduction of costs, cheaper advertising, and a vastly wider reach — these are just some of its advantages. Businesses have realized this and are all trying to get a piece of the pie.

However, ecommerce is closely tied with technology and this means it comes with technical complexities that can be challenging to work with. Among these challenges is the testing of an ecommerce website, which is arguably the heart and soul of ecommerce.

This article will discuss what challenges business owners can expect to encounter in testing their business’ ecommerce website. With the ever-increasing speed of technology, the strategies we have today may not be relevant in just a few years.

The goal is to we'll walk you through defining the test scenario for ecommerce website, strategy & action plan to successfully run an ecommerce website.

What Is Ecommerce Testing?

Ecommerce testing is a process of validating the functionality of an online shopping application. The objective of ecommerce testing is to ensure that the shopping application is working as expected and that the user experience is positive.

Ecommerce testing can be divided into two main categories as follows-

  • Functional Testing: Functional testing ensures that the shopping application is functioning correctly, while performance testing measures how well the application responds to real-world user traffic. 
  • Performance Testing: Many different tools and techniques can be used for eCommerce testing, depending on the specific needs of the project. Some common tools and techniques include load testing, stress testing, functional testing, and usability testing.

Why Ecommerce Website Testing is Crucial?

Ecommerce website testing is crucial because it allows you to ensure that your website is functioning correctly and that customers can easily purchase your products or services.

why ecommerce testing

By testing your website, you can identify any potential issues that could cause problems for customers or cause them to abandon their purchases. Additionally, ecommerce website testing can help improve your website's conversion rate by ensuring that the website is easy to use and navigate.

What Risks Can Be Prevented By Performing Ecommerce Website Testing?

There are many risks associated with launching an ecommerce website. By performing comprehensive testing prior to launch, you can mitigate many of these risks and ensure a smooth, successful launch. Some of the risks that can be prevented by ecommerce website testing include: 

1. Functional Errors: Functional errors can lead to a poor user experience and can cause potential customers to abandon your site. Thorough testing can help identify any potential functional errors so they can be fixed before launch. 

2. Security Vulnerabilities: An ecommerce website is a prime target for hackers and cybercriminals. By testing for security vulnerabilities, you can help ensure that your site is secure and protected against attacks. 

3. Compatibility Issues: An ecommerce website needs to be compatible with all major browsers and devices. Testing can help identify any potential compatibility issues so they can be fixed before launch. 

4. Performance Issues: A slow or unresponsive website will frustrate users and can lead to lost sales. Performance testing can help ensure that your website is fast and responsive. 

5. Scalability Issues: An ecommerce website needs to be able to handle a large volume of traffic and transactions. Scalability testing can help ensure that your website can handle traffic and transactions without any issues.

What Are the Different Types of Ecommerce Automation Testing?

types of ecommerce automation testing

There are many different types of ecommerce automation testing that can be performed in order to ensure the quality of an online store. Some of the most common types of tests include:

  1. Functionality Testing 

Functionality testing is used to test the functionality of an online store. It includes testing the website for its features, payment gateway, search engine optimization, and others. The objective of this testing is to ensure that the website is working properly and providing the expected results.

  1. Usability Testing

Usability testing is the process of testing how easy it is for users to purchase products and services online. This includes testing the usability of the website, the shopping cart, the checkout process, and the customer service. The goal of usability testing is to make sure that users can easily and successfully complete their purchases.

  1. Database Testing

Database testing checks the health of the website’s database and will usually be done after the product has been created on the site. This testing will ensure that the data integrity of the site is still intact and that there aren’t any issues with the data.

  1. Performance Testing

 Performance ecommerce testing is a process of testing the performance of an online store under various conditions. This type of testing can help identify potential bottlenecks and issues that can impact the user experience. Performance ecommerce testing can be conducted using various tools and techniques, such as load testing, stress testing, and capacity testing.

  1. Security Testing

Security ecommerce Testing is the process of verifying the security of an online store or another ecommerce website. This can include testing for vulnerabilities such as SQL injection and cross-site scripting, as well as verifying the security of the payment process.

  1. Mobile App Testing

Mobile ecommerce testing is a process of testing the functionality of an online store on mobile devices. This includes testing the user interface, payment gateway, shipping, and other features of the site. Mobile ecommerce testing is important to ensure that the site is easy to use and navigate on mobile devices and that all features are working properly.

  1. A/B Testing

This type of testing will usually be done after a product has been created on the site. This testing will usually be done on a few different variables, such as the call to action, and the design of the product page. This testing will usually be done by creating two variations of the product page, and seeing which gets more sales.

How Should You Plan Test Scenario For Ecommerce Website Testing?

There are a few key things you'll want to test when checking out a new ecommerce website. First, you'll want to see if the site is easy to navigate and use. Can you find what you're looking for quickly and easily? Are the checkout process and shipping options clear and straightforward? 

Next, you'll want to test out the site's security features. Is your personal and financial information safe and secure? Are there any red flags that make you hesitate to input your information? 

types of ecommerce website testing

Finally, you'll want to take a look at the site's customer service options. Are there multiple ways to get in touch with someone if you have a question or issue? Is the customer service team responsive and helpful? 

By testing out all of these different features, you can get a good sense of whether or not an ecommerce site is right for you. If you have any doubts or concerns, it's always best to err on the side of caution and choose another site to shop from.

Here are the two types of ecommerce websites with a short explanation-

1. Ecommerce Manual Testing

There are many ways to do manual testing for e-commerce websites. Here are a few tips:

  • Test the website functionality thoroughly- This includes testing the shopping cart, checkout process, and payment system. 
  • Pay attention to the user experience- Make sure the website is easy to navigate and use. 
  • Test the website security- This includes testing for SSL certification and data encryption. 
  • Perform load testing- This will ensure that the website can handle heavy traffic. 
  • Test the website on different browsers and devices- This will ensure that the website is compatible with different platforms.

2. Ecommerce Automation Testing

Ecommerce automation testing is a process of automating the testing of ecommerce applications. It is a specialized form of test automation that is used to test the functionality of ecommerce applications

Ecommerce automation testing can be used to test the user interface, functionality, performance, and security of an ecommerce application. User interface testing is the process of testing the graphical user interface of an ecommerce application. The goal of user interface testing is to ensure that the application is easy to use and navigate. 

Functionality testing is the process of testing the functionality of an ecommerce application. The goal of functional testing is to ensure that the application is able to perform the tasks that it is designed to do. 

Performance testing is the process of testing the performance of an ecommerce application. The goal of performance testing is to ensure that the application is able to handle the load of traffic that it is expected to receive. 

Security testing is the process of testing the security of an ecommerce application. The goal of security testing is to ensure that the application is secure from attack.

How Ecommerce Website Testing Can Help Your Business? 

There are a number of benefits that ecommerce website testing can bring to your business. Perhaps the most obvious benefit is that it can help to ensure that your website is functioning correctly and providing a good user experience. This is important not only for your customers but also for your reputation. 

Another benefit of ecommerce website testing is that it can help you to identify any potential areas for improvement. This could be anything from the design of your website to the way that your checkout process works. By testing your website regularly, you can ensure that it is always performing at its best. 

Finally, ecommerce website testing can also help to improve your conversion rates. This means that more visitors to your website will go on to make a purchase. This is because they will have had a positive experience on your website and been able to easily find what they were looking for. 

Overall, ecommerce website testing can be hugely beneficial to your business. It can help to ensure that your website is functioning correctly, identify any areas of improvement, and improve your conversion rates.

Things to Consider Before Start Testing Your Ecommerce Site

Testing your ecommerce site is no easy feat. It takes time, effort, and a lot of patience. You have to be ready to put in the hard work to get the results you want. But, the sooner you start, the sooner you’ll see the results. There are a few things you can do to increase the consistency of your testing efforts and refine your ecommerce site for optimal performance.

Here are some things to consider before starting your ecommerce testing-

1. Optimizing Communication

Operating and maintaining an ecommerce website is no walk in the park. There needs to be seamless communication between an organization’s various teams if an ecommerce website is to succeed.

Yes, communication is vital in any form of business but it’s important to emphasize it when testing an ecommerce website.

Teams need to use automation testing tools which greatly help in the process, but require an optimized exchange of information in order to get done right. 

2. Setting Realistic Expectations

Realistic time and budget expectations dictate how well testing an ecommerce website goes. Depending on the time available and budget, it can get tricky to know which types of ecommerce testing should be prioritized.

Some forms might get neglected while some can get too much attention. For instance, personalization testing tends to be neglected frequently.

Coordination between the project manager and the test lead is important to ensure real-time and cost expectations can be achieved. Failing to do so, problems regarding the tests’ functionality, security, and performance are likely to encounter problems.

3. Improving Commerce Knowledge

The testing team needs to have adequate commerce knowledge. The team’s testing skills will be held back in the presence of a lack of commerce knowledge. A testing team with insufficient ecommerce testing experience is more likely to overlook important aspects.

A business may choose to train its internal testing team or outsource the work to a team that fits the project well.

4. Accessibility of Multiple Integrations

Many businesses depend on content management systems (CMS) or ready-to-use ecommerce platforms to build their online stores. While these systems and platforms allow businesses to go live as fast as possible by providing third-party integrations, their usage can result in problems if the interaction between systems isn’t optimized.

To ensure that integrations are seamlessly interacting with systems, performance testing should be thorough. Moreover, security testing is also critical in ensuring no security loopholes exist in the interactions.

The failure of these tests may cause problems in GDPR compliance and data loss prevention.

5. Ever-changing Consumer Behavior

People’s shopping habits are always in flux, and the advancement of technology hasn’t helped in keeping those habits consistent. With a vast roster of devices and platforms available for online shopping, businesses will struggle to keep up.

Customers may frequently switch from a mobile phone or tablet to a PC or laptop, which means switching from a mobile app to a website through an internet browser. The multitude of handheld devices and platforms that consumers use and switch to and from makes testing an ecommerce website more complicated. 

With customers using both websites and mobile apps using a wide variety of electronic devices, ecommerce businesses need to make adjustments to the UI/UX design of their website. 

6. Catalog Expansion

As they grow, ecommerce businesses will see plenty of changes to their products and services catalog. The small catalog a startup starts with is sure to grow bigger as the business expands, and with this expansion comes a significant rise in website traffic.

If caught unprepared, an ecommerce website might fail to sustain a huge increase in traffic, given that customers have a wider variety of options to choose from. This challenge highlights the importance of regular load testing to guarantee the online store can withstand heavy loads and sudden spikes.

Moreover, the testing team should always double-check if performance testing is complete and thorough. An incomplete performance testing might result in problems during irregular circumstances, such as an extremely huge spike in traffic.

Creating a Good Ecommerce Testing Strategy

Every business process starts with a strategy and having a good one is critical to the success of testing an ecommerce website. Implementing a poor strategy may result in otherwise avoidable painful consequences such as delays, customer loss, customer complaints, and others.

The first step to creating a good test strategy is establishing a general testing scope, determining objectives, choosing test types, and getting assistance from a professional test team.

10 Important Ecommerce Website Testing Cases

1. Updates

The website testing case update is a great way to stay up-to-date on the latest website testing news. This update includes new features and bug fixes that make website testing easier than ever.

With this update, you can now test your website on multiple browsers and devices, including mobile devices. You can also now take advantage of new website testing tools, such as the ability to test your website on a real device.

2. Traffic

The Traffic website testing case is a great way to test your website's traffic. This case is designed to help you see how much traffic your website can handle, and what kind of impact it has on your server.

The case will also help you determine if your website is ready for a live launch.

3. Discounts and Promo Codes

It is important to test the functionality of discounts and promo codes on an ecommerce website to ensure that they are working correctly.

discounts and promo codes

This includes testing the ability to apply a discount or promo code to an order, as well as testing the calculation of the discount or promo code. Additionally, it is important to test that the discount or promo code is applied correctly to the order total.

4. Shopping Journey

A typical ecommerce website testing case shopping journey would include testing various aspects of the website including the search functionality, the shopping cart, the checkout process, and the customer service features.

In addition, testers would also want to test the website's ability to handle different types of payments, including credit cards and PayPal.

ecommerce website shopping journey

5. Responsiveness Testing

Ecommerce website responsiveness testing is a process of testing how well a website responds to different screen sizes and devices.

This is important because a website that looks great on a desktop computer may not look so great on a mobile device, and vice versa. Responsiveness testing can help to ensure that a website looks and works well on all types of devices.

6. Search Testing

The website case search testing is a process of verifying that the website search function is working correctly. This is done by entering various search terms into the search box and verifying that the correct results are returned.

Additionally, the test may also involve verifying that the search results are sorted correctly and that the search results page is easy to navigate.

7. Recommended Products

The ecommerce website testing case recommended products is a test case that verifies that the products recommended by the website are actually relevant to the user. This is important because if the products recommended by the website are not relevant, the user is likely to leave the site and not return.

The test case begins by logging in as a user and browsing the home page. Then, the tester adds a few items to the shopping cart. Next, the tester goes to the checkout page and verifies that the products recommended by the website are relevant to the items in the shopping cart. Finally, the tester logs out.

8. Payments

The payments website case testing is the process of verifying that payments made through a website are processed correctly. This includes testing for proper authentication, authorization, and accounting of payments.

Testing also verifies that the website correctly handles errors and edge cases.

9. Shopping Cart

The shopping cart website case testing is a process of verifying that the shopping cart software on a website is functioning correctly. This usually involves creating test accounts on the website, adding items to the shopping cart, and then checking out.

Testing can also involve verifying that the shopping cart software correctly calculates shipping and taxes and that the checkout process is secure.

10. Home Page

The testing ecommerce home page is a simple, clean page that allows users to search for products and services. The search bar is prominently displayed, and the results are displayed in a clean, easy-to-read format.

The site also features a "Featured Products" section, which showcases some of the most popular items on the site. Overall, the site is easy to navigate and provides a great user experience.

Conclusion

An ecommerce website is the home of an online business. While it offers plenty of undeniable advantages, regular quality testing is important to keep it running optimally.

Fortunately, there are third-party organizations you can rely on for certain aspects of managing an ecommerce website.

A versatile web and software development team such as Bitbytesoft can help in the UI/UX, CMS, and other aspects of your online business.

Manzurul Haque

Manzurul Haque

has contributed in 27 posts
I am a tech enthusiast and explorer, Fulltime Lead Developer and AI, ML specialist. I love to read and write blogs specially about upcoming technological changes and challenges. In my free time, I travel, watch movies, read and spend time with my kid.
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